Long-Term lifts in key areas

Lincoln Delve, Group Aftersales Manager

“AutoBI’s dashboards give us near-real time data in easy touse and understandable format. You can very easily see ithas been designed by people who have been in the retailerand felt the real-world pains and challenges we go throughon a day-to-day basis.

“With AutoBI we have never had such strong WIP control —we’ve only had two WIP write offs across all our retailers thisyear. You can see every granular detail, all the way down towhen a technician has clocked on the job card.

“We have seen an increase of 11% in technician productivity,and an all-time low in technician idle time by spotting trendswith the AutoBI technician dashboard.

“Recovery rate has seen an increase of £7.50 per hour due tothe drill through functionality on labour and MOT sales,allowing us to see any discounts or trends straight away.

“Another feature that we can’t live without is AutoBI’sdebtors reporting that gives us a live, clear window into ourdebts which can be drilled through to each customer.

“Marshall and Jonathan are always ready for anything weneed, be it a change in manufacture focus, a trend we aretrying to capitalise on or whatever else in between. Havingaccess to the team with their understanding of what weneed is invaluable.”